Refund Policy

Effective date: 2026-10-23

Last updated: 2026-11-02

This policy covers refunds for AI Picture Frame subscriptions. Questions: support@aipictureframe.net.

1. 14-day refunds

If you are not happy with AI Picture Frame, you can get a full refund of any subscription payment — including a renewal — if you ask within 14 days of that payment. You do not need to give a reason.

2. How to ask for a refund

Payments are processed by Polar, which acts as our merchant of record, so Polar issues the refund. You can ask either way:

• Through us: email support@aipictureframe.net with the email address you paid with, and we will issue the refund through Polar.
• Through Polar: reply to your receipt email from Polar, or email support@polar.sh.

Refunds go back to the original payment method. They usually take a few days; your bank may take longer to show it.

3. What happens after a refund

A refunded subscription is cancelled. Your tablet stops receiving new artwork for that plan, and artwork already generated stays in your account.

4. Cancelling without a refund

You can cancel any time from the app or the Polar customer portal. Cancelling stops future renewals; you keep access until the end of the period you have already paid for. Cancelling on its own does not refund the current period — ask for a refund as described above if you are still within 14 days.

5. After 14 days

Payments older than 14 days are not normally refunded. We will still refund:

• the unused part of a paid period if we discontinue a feature you paid for (see Section 7 of the Terms of Service); and
• anything the law entitles you to. Nothing in this policy limits your statutory rights as a consumer.

6. Contact

Omer Mazig

Keren Kayemeth LeIsrael St 17A, Givatayim, Israel

support@aipictureframe.net